Frequently Asked Questions

Do you provide online sessions?

Right now, absolutely! We are not typically a distance counseling practice but ALL of our therapists are certified telebehavioral health practicioners. We offer online sessions via a Zoom For Healthcare. Online counseling cannot be done outside of NC due to licensure laws without prior approval.

Do you offer free consultations?

No, we do not. We can schedule a 10-15 min telephone call for concerns that are unable to be addressed through website FAQ or email. We are unable to give  treatment advice or diagnostic opinions during these brief calls.

Do you Accept Insurance?

Yes, and we gladly file claims for out-of-network reimbursement. Our clinicians are in network with most commercial plans including BCBS, Aetna, Cigna, and United Healthcare. We are out-of-network for  HMO plans, including UNC and Duke Local plans.

ARE COUPLES SESSIONS COVERED?

In some cases, insurance will reimburse for couples work if the policyholder meets diagnostic criteria for a disorder and the session content is focused on how the condition is impacting the relationship.  Marital enrichment and pre-marital sessions  focus on skill-building in areas such as communication, conflict resolution, parenting, intimacy, and financial management.  We cannot bill insurance for pre-marital counseling or marital enrichment sessions.

What is your Session Fee?

All session fees are $160. We also offer a limited number of sliding scale appointments scheduled between the hours of 9am and 3pm.  Please inquire about sliding scale availability with your clinician before booking your first appointment.   

Do you Offer evening Hours?

No, appointments are scheduled Mon-Fri  8:30am through 5pm. We do not offer weekend hours. Clinicians offer 5pm appointments as a courtesy for established clients only. 

Do you prescribe medication?

We do not have a psychiatrist at our practice. Therefore, we cannot prescribe medication. Many of our patients find medication is helpful, but many of them also progress well in therapy without medication. If you want to be evaluated for psychiatric medication, either contact your primary care physician or a psychiatrist. If you are already taking medication, we can coordinate care with your doctor.

How do I schedule an appointment?

We keep things fair by scheduling new clients in the order the requests are received through our online waitlist. You just complete a quick online Google form and our Admin. team will email when a provider has options that meet your needs. You can also remove yourself from the waitlist notification list at anytime, too. If we reach out and you don’t want to schedule, simply reply and ask to be removed.  Easy peasy.  

What is your late cancel policy?

We request 24 hours notice of cancellation but understand that things come up! When applicable, the fee is $50.