Frequently Asked Questions

Thank you for your interest! Making the decision to pursue counseling or therapy takes courage and commitment. It can also be the best decision of your life. Below are frequently asked questions.You are welcome to email us if you have other questions!


Q: Do you offer free face-to-face consultations?

Our clinicians will gladly arrange a 15-min telephone consultation if you have questions that are not answered through the website or email exchanges. Please note that clinicians are not able to give any treatment advise or diagnostic opinions during these phone calls. 

Q. Do you offer evening and/or weekend appointments?

This is one of our most common requests! We are not open on weekends and our clinicians offer a limited number of evening appointments Monday through Thursday only. These are offered as a courtesy to our established clients only and not on a recurrent weekly basis to all clients due to limited number of slots. Sharing is caring on this one!

Q: Do you accept insurance?

Yes, we have group contracts with the following plans:

  • BCBS-NC (with the exception of Blue Value, Blue Local, Blue Home),

  • Cigna

  • United Healthcare

  • Aetna

  • Ambetter of North Carolina

  • We will also gladly  file out-of-network claims electronically on our client's behalf.

Q: How much do you charge per session?


Our fully-licensed clinicians session fees are charged at a rate of  $160/session. However, we offer a limited number of sliding scale appointments (9a-3p only) at a reduced fee of $120 per session. Please inquire about sliding scale options before booking your 1st appointment.  Our provisionally-licensed providers session fee is $100. Payment will be collected at the time of service.

Q. Which clinicians are currently accepting new clients?



We apologize in advance for our limited availability. All other clinicians (not linked above) do not have immediate availability (within 2-3 weeks).  However, we do our best to get new clients scheduled as quick as we can!


Please do not reach out to providers individually to ask about bypassing the waitlist system- we try to keep things fair based on a first come, first serve approach.

Q. How do I schedule an appointment?

You can email clinicians directly to schedule if they are currently accepting new clients (button above). For all others, click the button to "request an appointment." We will match you with available providers and email you  within 10 business days about options.

You can also remove yourself from the waitlist at anytime, too. If we reach out and you don’t want to schedule, simply reply and ask to stay on the waitlist or be removed.  Easy peasy.  

Q: What happens during the first session?

The initial session is the time for you to start to share your story, talk about your goals and what you would like to work on during the therapeutic process. Your clinician will review your current symptoms and past symptoms/treatments. We will discuss your diagnosis and treatment plan for individual clients that are using insurance benefits.


Q: How long do appointments last?

Appointments are 45-55 minutes. This is the standard length of a counseling session. 


Q: How often will we meet?

To get the most out of counseling, it is  recommended that clients meet weekly for the first 4  sessions, if possible. This allows the clinician the opportunity to get to know you and begin treatment quickly. Its okay if you can't come weekly, just try to make room in your schedule every 10-14 days maximum before you schedule your 1st appointment.


Q: Can we meet virtually? Do you provide online counseling?

We are not a distance counseling practice. However, ALL of our therapists are certified telebehavioral health practicioners! We can have sessions via a user-friendly video platform to established clients in extenuating circumstances. Online counseling cannot be done outside of NC due to licensure laws without prior approval.


Q: Do you offer family therapy?

We do not currently have licensed family therapists at our practice.

Q: Do you file out-of-network claims?

Absolutely, we will gladly file your claims electronically on your behalf!

Q: Do you bill insurance for couples work?

We cannot bill insurance for pre-marital counseling or marital enrichment sessions. In some cases, insurance will reimburse for family therapy if the policyholder meets diagnostic criteria for a DSM disorder and the condition is having an impact on the relationship. However, most relationship work that we see is not billable but rather for marital enrichment where we focus on issues such as communication, conflict resolution, parenting, intimacy, and financial goals.

Q: What is your late cancellation/no show policy?

 We request 24 hours notice of cancellation but understand that things come up! Click HERE   for our late cancel/no show policy.

Q: What theoretical approaches do you use?

Our therapists are trained in a variety of approaches and you can see more about them via their biography page. We all pull from a variety of theories and techniques and find value in learning with each other about techniques.  Cognitive Behavioral Therapy, Acceptance and Commitment Therapy, Narrative Therapy, Solution Focused Therapy, Positive Psychology, Motivational Interviewing, Client-Centered Therapy, and Mindfulness techniques are often helpful for our clients.

Q: Do you prescribe medication?

We do not have a psychiatrist at our practice. Therefore, we cannot prescribe medication. Many of my patients find medication is helpful, but many of them also progress well in therapy without medication. If you want to be evaluated for psychiatric medication, either contact your primary care physician or a psychiatrist. If you are already taking medication, we can coordinate care with your doctor.

Q: Are there any issues or types of clients that you DON’T work with?

A: We do not work with clients in acute crisis that need same day appointments. We do not see children under the age of 16. We do not conduct child custody evaluations nor do we provide custody recommendations. We also don’t provide treatment for substance use disorders, psychotic disorders (schizophrenia, schizoaffective disorder, etc), or personality disorders. Due to state licensing laws, we can only provide therapy and counseling to individuals residing in North Carolina. 

Q: Can I bring my emotion support animal to the appointment?

We are not able to allow clients to bring their animals with them to appointments due to liability insurance restrictions. We also do not offer emotion support letters for clients. We do have a therapy dog that works at the Lyckan location with Stephanie. Please feel free to say hello if you see them in the waiting areas! 

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