Frequently Asked Questions


Q: What are your fees and in-network insurance plans?
Our fully-licensed clinicians are in-network with most major insurance plans and we gladly file out-of-network claims for others. Our session rate is  $160/session. We also offer a limited number of sliding scale appointments (9a-3p only) at a reduced fee of $130 per session. Please inquire about sliding scale options before booking your 1st appointment.   We have in-network providers with  the following plans (excluding BCBS Home, Value, and Local):

Q: Do you offer free consultations?

Our clinicians will gladly arrange a 15-min telephone consultation if you have questions that are not answered through the website or email exchanges. Please note that clinicians are not able to give any treatment advice or diagnostic opinions during these phone calls. 

Q. Do you offer evening/weekend hours?

As a courtesy to our clients, we offer a limited number of evening appointments. The latest appointment is scheduled for 5pm Monday through Thursday. We cannot guarantee a recurrent weekly evening appointment to new clients  due to limited number of slots. Our offices are closed on weekends.

Q. How do I schedule an appointment?

Go to the new client page and fill out the waitlist notification form. We keep things fair by offering appointments in the order the requests are received. Just submit the online form and we will email when a provider has options. You can also remove yourself from the waitlist notification list at anytime, too. If we reach out and you don’t want to schedule, simply reply and ask to be removed.  Easy peasy.  

Q: What happens during the first session?

The initial session is the time for you to start to share your story, talk about your goals and what you would like to work on during the therapeutic process. Your clinician will review your current symptoms and past symptoms/treatments. We will discuss your diagnosis and treatment plan for individual clients that are using insurance benefits.


Q: How often will we meet?

To get the most out of counseling, it is  recommended that clients meet weekly for the first 4  sessions, if possible. This allows the clinician the opportunity to get to know you and begin treatment quickly. Its okay if you can't come weekly, just try to make room in your schedule every 10-14 days maximum before you schedule your 1st appointment. Appointments are 45-55 minutes. This is the standard length of a counseling session. 

Q: Do you provide online counseling?

Right now, absolutely! We are not typically a distance counseling practice but ALL of our therapists are certified telebehavioral health practicioners. We offer online sessions via a user-friendly video platform. Online counseling cannot be done outside of NC due to licensure laws without prior approval.

Q: Do you bill insurance for couples work?

We cannot bill insurance for pre-marital counseling or marital enrichment sessions. In some cases, insurance will reimburse for family therapy if the policyholder meets diagnostic criteria for a DSM disorder and the condition is having an impact on the relationship. However, most relationship work that we see is not billable but rather for marital enrichment where we focus on issues such as communication, conflict resolution, parenting, intimacy, and financial goals.

Q: What is your late cancellation/no show policy?
We request 24 hours notice of cancellation but understand that things come up! Click HERE   for our late cancel/no show policy.

Q: What theoretical approaches do you use?

Our therapists are trained in a variety of approaches and you can see more about them via their biography page. We all pull from a variety of theories and techniques and find value in learning with each other about techniques.  Cognitive Behavioral Therapy, Acceptance and Commitment Therapy, Narrative Therapy, Solution Focused Therapy, Positive Psychology, Motivational Interviewing, Client-Centered Therapy, and Mindfulness techniques are often helpful for our clients.

Q: Do you prescribe medication?
We do not have a psychiatrist at our practice. Therefore, we cannot prescribe medication. Many of our patients find medication is helpful, but many of them also progress well in therapy without medication. If you want to be evaluated for psychiatric medication, either contact your primary care physician or a psychiatrist. If you are already taking medication, we can coordinate care with your doctor.

Q: Are there any issues or types of clients that you DON’T work with?
A: We do not work with clients in acute crisis that need same day appointments. We do not see children under the age of 16. We do not conduct child custody evaluations nor do we provide custody recommendations. We also don’t provide treatment for substance use disorders, psychotic disorders (schizophrenia, schizoaffective disorder, etc), or personality disorders. Due to state licensing laws, we can only provide therapy and counseling to individuals residing in North Carolina. 

Q: Can I bring my emotion support animal to appointments? Do you write certification for emotional support pets?

No. We are not able to allow clients to bring their animals with them to appointments due to liability insurance restrictions. We also do not offer emotion support certification documents. We do have a therapy dog that works at the Lyckan location with Stephanie. Feel free to say hello when you see them in the waiting areas! 

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