top of page

Satisfaction Survey

 *all responses are anonymous. 

NAME OF CLINICIAN:

CLIENT PORTAL

Is accessing the portal, viewing appointments, and payment as simple as it should be?

VIRTUAL SESSIONS

How was your overall experience with the video technology?

TIMELINESS OF CLINICIAN

Your time is as important as ours. And sometimes clinicians run late - but this shouldn't be more than a few minutes.  Our late start policy applies to both clients and clinicians: If client or clinician is 15min+ late, you get a credit or we agree to start and end later so that you get the time you need.

LENGTH OF SESSION

Our typical session length is 53-60min. If you start at 11am, you should end at 11:53am. If your clinician is running a few minutes late, they should still give you the same amount of time. Extended time is sometimes needed, too!

THERAPIST BOUNDARIES | SELF-DISCLOSURE

So, this is a tricky question but we know you can help us. Therapy should be about YOU. Therapy should not be about your clinician. Clinicians are expected to share things about themselves only when clinically appropriate. For example, its okay if a therapist discloses something about their personal life as long as it is relevant to the work you are doing and the therapist explains the reason for disclosure (therapeutic reason) and they ask how you feel about it afterwards. 

EMAIL AND PHONE RESPONSE TIMES

We try to keep correspondence between sessions to a minimum but occasionally things come up in between sessions. Your clinician should respond within 1-2 business days. We also don't want clinicians accessing phone or email outside of normal office hours so you shouldn't see emails before 7:30a or after 6p.

HELPFULNESS OF SESSION/THERAPIST

Was your therapist engaged and interested? Did your therapist take an active role in the session?

Are you willing to share a bit more? Any other thoughts?

You are welcome to share anything here. Positive or negative. If you are a current client, we also encourage you to talk with your clinician about any concerns you may have. They can handle it. Promise.

How would you rate your experience with Bull City Counseling?
bottom of page