Frequently Asked Questions

Do you provide online sessions?

Right now, absolutely! We are not typically a distance counseling practice but ALL of our therapists are certified telebehavioral health practicioners. We offer online sessions via a Zoom For Healthcare. Online counseling cannot be done outside of NC due to licensure laws without prior approval.

Do you offer free consultations?

No, we do not. We can schedule a 10-15 min telephone call for concerns that are unable to be addressed through website FAQ or email. We are unable to give treatment advice or diagnostic opinions during these brief calls.

Do you accept insurance?

Yes, and we gladly file claims for out-of-network reimbursement. Our clinicians are in network with most commercial plans including Aetna, Blue Cross Blue Shield, Cigna, and United Healthcare. We are out-of-network for HMO plans, including UNC and Duke Local plans.

Are couples sessions covered by insurance?

In some cases, insurance will reimburse for couples work if the policyholder meets diagnostic criteria for a disorder and the session content is focused on how the condition is impacting the relationship.  Marital enrichment and pre-marital sessions  focus on skill-building in areas such as communication, conflict resolution, parenting, intimacy, and financial management.  We cannot bill insurance for pre-marital counseling or marital enrichment sessions.

What are your session fees?

All session fees are $160. We also offer a limited number of sliding scale appointments scheduled between the hours of 9am and 3pm.  Please inquire about sliding scale availability with your clinician before booking your first appointment.   

What is your late cancel policy?

We request 48hrs advance notice for appointment cancellations, but we understand that things come up! When applicable, the late cancel/ no show fee is $60.

Do you offer evening hours?

No, appointments are scheduled Mon-Fri  8:30am through 5pm. We do not offer weekend hours. Some clinicians offer 5pm appointments as a courtesy for established clients only. 

Do you prescribe medication?

We do not have a psychiatrist at our practice. Therefore, we cannot prescribe medication. Many of our patients find medication is helpful, but many of them also progress well in therapy without medication. If you want to be evaluated for psychiatric medication, either contact your primary care physician or a psychiatrist. If you are already taking medication, we can coordinate care with your doctor.

What theoretical approaches do you use?

Our therapists are trained in a variety of approaches and you can see more about them via their biography page. We all pull from a variety of theories and techniques and find value in learning with each other about techniques.  Cognitive Behavioral Therapy, Acceptance and Commitment Therapy, Narrative Therapy, Solution Focused Therapy, Positive Psychology, Motivational Interviewing, Client-Centered Therapy, and Mindfulness techniques are often helpful for our clients.

What happens during the first session?

The initial session is the time for you to start to share your story, talk about your goals and what you would like to work on during the therapeutic process. Your clinician will review your current symptoms and past symptoms/treatments. We will discuss your diagnosis and treatment plan for individual clients that are using insurance benefits.

How often will we meet?

To get the most out of counseling, it is  recommended that clients meet weekly for the first 4  sessions, if possible. This allows the clinician the opportunity to get to know you and begin treatment quickly. Its okay if you can't come weekly, just try to make room in your schedule every 10-14 days maximum before you schedule your 1st appointment.

Are there any issues or types of clients that you DON’T work with?

We do not work with clients in acute crisis that need same day appointments. We do not offer child or adolescent treatment. We do not conduct child custody evaluations nor do we provide custody recommendations. We also don’t provide treatment for active eating disorders, substance use disorders, psychotic disorders (schizophrenia, schizoaffective disorder, etc), or personality disorders. Due to state licensing laws, we can only provide therapy and counseling to individuals residing in North Carolina. 

Can I bring my emotion support animal to appointments? 

No. We are not able to allow clients to bring their animals with them to appointments due to liability insurance restrictions. We also do not offer emotion support certification documents. We do have a therapy dog that works at the Lyckan location with Stephanie. Feel free to say hello when you see them in the waiting areas!